Refund & Returns

Generally, a store does not have to give a refund or replacement if a customer simply changes their mind about a product. Under the Australian Consumer Law, the customer is only entitled to a refund or replacement for a major problem with a product covered by consumer guarantees.

However, where possible we will try to accommodate you in exchanging your purchase only. Please keep in mind this is not always possible. If we are able to accommodate you with an exchange for a change of mind, the cost of shipping both ways will be your responsibility.

But you can choose a refund or exchange if an item has a
major problem.
This is when the item:
• has a problem that would have stopped someone from
buying the item if they had known about it
• is unsafe
• is significantly different from the sample or description
• doesn’t do what we said it would, or what you asked
for and can’t be easily fixed.

Alternatively, you can choose to keep the item and we will
compensate you for any drop in value.

If the problem is not major, we will repair the item within
a reasonable time. If it is not repaired in a reasonable time
you can choose a refund or replacement.

Please keep your proof of purchase—
e.g. your receipt.

No refunds or exchanges will be issued without your receipt.

All products requiring an exchange will be required to be returned in a re-saleable, unused condition. This includes any packaging.

Any items purchased in a scratch and dent sale will be listed with a reason as to why it is heavily reduced. You will have this information prior to purchasing and therefore no refund will be given on these items as it will be considered a "change of mind".

Any items in a clearance sale will be considered final and can not be returned for exchnage or refund.

Items of a personal nature including but not limited to, dummies/pacifiers, teething gel, teethers, toothpaste, modern cloth nappies, postpartum products will not be refunded or exchanged. Due to the personal nature of these products they can not be resold if returned for a change of mind.

Please ensure that you select the correct colour, size, style etc when purchasing.

Please note where a purchase is refunded if you have paid via Paypal or Afterpay the cost of the fees relating to the purchase will be deducted from the refund to recoup this expense. 

Please see our Shipping Insurance T&C's here